Connecting Lab Staff to the Patient Experience
Speaker:
Dr. Corinne Fantz, Ph.D.
Contact Hours:
1.0
Date:
August 06, 2025 - August 31, 2027
Description:
This presentation will discuss the value of developing personal connections between laboratory staff and patients. You will hear how detachment from patients relates to risk of patient harm, how "factory-like production" in clinical labs can interfere in the relationship between lab personnel and patients, and how lab employees can overcome perceived barriers that prevent them from making connections with patients.
Learning Objectives:
- Describe the relationship between disconnection and error.
- Recognize barriers to building patient connections.
- Give examples of activities used to connect lab staff to patients.